Refund policy

Please email support@deadbolt.net before sending anything back. All returns need approval and a return authorization number, and we can't accept a return without one.

Returned items must be packed in their original packaging, or packaging that protects them just as well. Return shipping must be prepaid.

Defects
If you believe an item has a defect in material or workmanship, email support@deadbolt.net. A DEADBOLT representative may need to inspect the item before a claim is approved. Covered defects are handled under our 10 Year Limited Warranty.